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Quality Process
Commitment to Quality
ISO-9000 |
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Commitment to Quality
Strathcona Paper was the first recycled paperboard company in Canada to register its quality management system under the ISO-9001:2000 standard.
What does this mean to you?
It is your guarantee that our boards perform on press, on the filling line, on the shelf, and in consumers’ hands. We understand and meet the expectations of our customers and the demands of the consumer packaged goods marketplace.
Quality Policy
Strathcona Paper is committed to Customer Excellence. In order to do so, we will continuously ensure that all manufacturing, marketing and operating functions are carried out in accordance with the Strathcona Paper Quality System and Procedures.
Our Objectives
- To meet at all times the technical specifications for our products agreed to with our customers.
- To meet at all times the service expectations agreed to with our customers.
- To meet at all times the quality standards and expectations agreed to with our customers.
- To ensure that all manufacturing, marketing and operating functions are carried out in accordance with our mission statement.
Our Customer Focus
Our business is Customer Excellence. Our long term growth and profitability is a direct function of the extent to which we exceed customer expectations every minute of the day.
Our Mission
Strathcona Paper produces and markets high quality paper based specialty products and services. Our goal is to maximize all resources through safe and efficient management of human capital and technology. Our ongoing commitment is for the benefit of our customers, shareholders, community, employees and suppliers. Our mission is to ensure prosperity for the evolution and growth of our business now and in the future.
Our Vision
Our vision is to be North America's premier supplier of specialized paper based packaging solutions. We will achieve this by:
- Continuously exceeding customer expectations with superior products, superior service.
- Improving our customer's performance and ability to compete.
- Rapidly growing and seizing opportunities.
- Fostering an innovative and entrepreneurial culture.
- Financially outperforming industry peers.
The Quality Policy is available to download in PDF format.
(Adobe Acrobat Reader is free to download at www.adobe.com.) |
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